Refund Policy
At Yensibom.com, we strive to provide a seamless and satisfactory experience for our users. In the event that you are not completely satisfied with your purchase or encounter any issues with the products or services received, our Refund Policy is designed to address such situations:
1. Eligibility for Refunds:
• Refunds are only applicable for products or services that are eligible for return or exchange as per our Terms and Conditions.
• To be eligible for a refund, you must provide proof of purchase and meet the criteria outlined in this Refund Policy.
2. Refund Request Process:
• To request a refund, please contact our customer support team at support@yensibom.com within 24 hours of receiving the product or service.
• Provide details of the issue, including order number, product details, and reason for the refund request.
3. Refund Approval:
• Refunds are subject to approval based on the nature of the issue and compliance with our Terms and Conditions.
• Our team will assess the request and notify you of the decision regarding the refund within a reasonable timeframe.
4. Refund Methods:
• Approved refunds will be processed using the original payment method used for the purchase.
• Refunds may take 7 working days to reflect in your account, depending on the payment provider’s processing time.
5. Non-Refundable Items:
• Certain products or services may not be eligible for refunds, such as digital downloads, customized products, or perishable goods.
• Refunds will not be provided for items damaged due to misuse, negligence, or unauthorized modifications.
6. Return Shipping:
• If a return is required for the refund process, you may be responsible for return shipping costs unless the return is due to an error on our part.
• Please follow the return instructions provided by our customer support team to ensure a smooth return process.
7. Changes to the Refund Policy:
• We reserve the right to update or modify our Refund Policy at any time. Any changes will be communicated on our platform.
If you have any questions or require assistance with a refund request, please reach out to our customer support team. Your satisfaction is our priority, and we are here to help resolve any issues promptly and efficiently.
Thank you for choosing Yensibom.com for all your building materials needs!
Yensibom.com (Subsidiary of Amango Technologies Ltd.)
1st January, 2024